At iHostio, we are committed to providing reliable hosting, domain registration, and digital infrastructure services at affordable prices. We want our customers to feel confident when purchasing our services.
This Refund Policy explains when refunds may be requested, how approved refunds are processed, and the conditions that apply to different services.
By purchasing or using our services, you agree to the terms outlined in this policy.
1. General Refund Policy
Refund eligibility depends on the service purchased, the reason for the request, the time elapsed since service provisioning, and whether the service qualifies for a refund.
Where a refund is approved, iHostio will determine the appropriate refund method in accordance with this policy and applicable law.
Refunds are not automatic and may require verification of the account, payment, and service involved.
2. Refund Processing Methods
Approved refunds are processed according to the following schedule:
2.1 Refunds Requested on the Day of Provisioning
If you request a refund on the same calendar day your service is provisioned, an approved refund will generally be returned through the original payment gateway or payment method used for the transaction, where supported.
The time it takes for the funds to appear in your account depends on the payment provider and your financial institution.
2.2 Refunds Requested After 24 Hours
For eligible refund requests submitted more than 24 hours after service provisioning, approved refunds will generally be issued as iHostio account credit.
Account credit can be used toward eligible future purchases or renewals on iHostio. It is not automatically redeemable for cash or transferable to another account unless required by applicable law or expressly approved by iHostio.
2.3 Applicable Legal Requirements
Nothing in this policy limits any refund, cancellation, or consumer protection rights that cannot legally be excluded under applicable law. Where the law requires a different refund method or timeline, iHostio will comply with those requirements.
3. Prorated Refunds
Where a service qualifies for a prorated refund, the refundable amount will be calculated based on the unused portion of the eligible service period.
The calculation may take into account:
- The amount paid for the relevant service period.
- The date the cancellation or refund becomes effective.
- The portion of the service period already used.
- Any applicable discounts, credits, or non-refundable charges, where legally permitted.
Prorated refunds are subject to eligibility and verification. A prorated refund is not a guarantee that every service or payment qualifies for a refund.
4. Service-Specific Conditions
4.1 Web Hosting
Shared hosting and other eligible hosting services may qualify for refunds in accordance with this policy.
Refund requests may be declined where the service is ineligible under the applicable terms, the request is associated with abuse or fraud, or the requested refund is otherwise excluded by lawfully applicable conditions.
4.2 VPS and Dedicated Servers
Virtual private servers, dedicated servers, and other infrastructure services may involve resource allocation, licensing, provisioning, and third-party costs.
Refund eligibility will depend on the service agreement, the circumstances of the request, and applicable law. Where a prorated refund is available, it will be calculated using the applicable refund terms.
4.3 Domain Registrations and Renewals
Domain registrations, renewals, transfers, and related registry fees may be non-refundable once submitted to or processed by the relevant registrar or registry.
Where a domain transaction can legally and technically be reversed, iHostio will assess the request based on the circumstances and the applicable registrar or registry rules.
Domain Registration Refunds
iHostio offers eligible customers the opportunity to request a refund for domain registrations within 72 hours of purchase.
To request a domain refund, customers must contact support@ihostio.com within the 72-hour period and provide the relevant domain name and order or invoice details.
All domain refund requests are subject to review and approval. The applicable Terms of Service, domain registration conditions, registrar or registry policies, and technical limitations may affect eligibility. Certain domain extensions or transactions may be excluded where a refund or reversal is not permitted or technically possible.
Submitting a request within 72 hours does not automatically guarantee approval. Customers will be informed of the outcome after the request has been reviewed.
Where a domain refund is approved, the refund method will be determined in accordance with iHostio's Refund Policy and applicable legal requirements.
4.4 Third-Party Licences and Add-on Services
Third-party software licences, premium add-ons, and externally supplied services may be subject to separate refund conditions imposed by their providers.
Where those conditions apply, iHostio will communicate the relevant limitations and assess the request accordingly.
4.5 Promotional Purchases
Promotional prices, discounted packages, coupons, and special offers remain subject to the refund terms disclosed for the relevant offer, provided those terms comply with applicable law.
5. Non-Refundable Circumstances
Except where required by applicable law or otherwise approved by iHostio, refunds may not be available for:
- Services excluded from refunds under their applicable terms.
- Domain registrations or renewals that have already been processed and cannot be reversed.
- Third-party fees that have already been incurred and cannot be recovered.
- Service suspensions or terminations resulting from a customer’s violation of our Terms of Service or Acceptable Use Policy.
- Periods of service already consumed where no refund entitlement applies.
- Payments lost through customer error, duplicate purchases, or incorrect transactions where the payment or service cannot be recovered, subject to an individual review.
These exclusions do not remove any rights a customer may have under applicable consumer protection laws.
6. How to Request a Refund
To request a refund, contact our support team using your registered iHostio account or email support@ihostio.com.
Please include:
- Your registered email address.
- The relevant service or invoice number.
- The payment date and amount.
- The reason for your refund request.
Our team may request additional information to verify the transaction and determine eligibility.
Submitting a request does not automatically mean the refund has been approved.
7. Refund Review and Processing Time
iHostio will review refund requests and communicate the outcome through the customer’s registered contact details or support ticket.
Once approved, processing time depends on the refund method:
- Original payment method: Processing and settlement depend on the payment gateway and financial institution.
- iHostio account credit: Credit will generally be applied after the refund is approved and processed.
We will make reasonable efforts to process approved refunds promptly. Where a payment provider or other external party causes a delay, the final settlement time may be outside our control.
8. Chargebacks and Payment Disputes
If you believe a payment was made in error or a service was not delivered as expected, please contact our support team so we can investigate and attempt to resolve the issue.
Customers retain their rights to raise disputes with their payment provider or financial institution. iHostio may investigate suspected fraud, duplicate transactions, or abusive payment activity in accordance with our Terms of Service and applicable law.
9. Service Cancellation
Cancelling a service stops future renewals where cancellation is successfully processed. Cancellation alone does not guarantee a refund for a current billing period.
If you want a refund as well as cancellation, please submit a separate refund request or clearly state both requests in your support ticket.
Customers are responsible for maintaining their own backups before cancelling a hosting or infrastructure service. Data retention and deletion are governed by the applicable service terms.
Immediate Service Cancellation
For eligible services, when a customer selects Immediate Cancellation, the service will be cancelled immediately and the applicable refund will be processed automatically as iHostio account credit, typically within 5–10 minutes of the cancellation.
The refund amount will be determined by the service's applicable refund terms and eligibility. Immediate cancellation does not guarantee a full refund.
Once credited, the balance can be used toward eligible future purchases or renewals on iHostio, subject to our account credit terms and applicable law.
Customers should contact iHostio Support at support@ihostio.com if the credit has not appeared after the expected processing period.
This automatic cancellation process is separate from manual refund requests, which are reviewed and processed according to the general Refund Policy.
10. Policy Changes
iHostio may update this Refund Policy from time to time to reflect changes in our services, payment providers, operational procedures, or legal obligations.
Updates will be published on this page with a revised effective date. Changes will not override rights that customers have already acquired under applicable law.
11. Contact Us
If you have questions about this Refund Policy or need help with a refund request, please contact us:
We are committed to handling refund requests fairly, transparently, and in accordance with applicable law.
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